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Contact us

Our customer service team is always at your service.
Please do not hesitate to contact us if you have any questions or comments.

For product returns, please contact us by e-mail before sending.

Return Address :
Twistiti SA
Rue Lahaut 45,
1325 Chaumont-Gistoux
Belgium +32474223632
Headquaters :
Twistiti SA
Rue du Sart Ernage 1
5030 Gembloux (Belgium)
Frequently Asked Questions

Here are frequently asked questions we receive from our clients. Do not hesitate to contact us for any additional question or information.

our products
our products
our delivery services
our delivery services
our payment method
our payment method
the return process
the return process
What are the technical specifications of Twistiti’s watches ?

The following is an overview of the main features of our watch cases and watch straps:

  • Stainless-steel case 316L
  • Colorful screen-printed dial
  • Glow in the dark animals  (only available for the « animals » watch)
  • « Hardened » mineral glass
  • Water resistant up to 5bar/50m
  • Screwed caseback with laser engraving
  • Diameter (without crown): 30mm
  • Width of the lugs : 14mm
  • Japanese movement Miyota 2025 with 2 hands
  • Batteries included (last up to 3 years)
  • Resistant nylon watch strap with printed double layer
  • Interchangeable watch strap with « easy clip » mechanism
  • Suitable for wrists between 13 and 17cm diameter
My child is starting to read numbers, should I choose the « animals» watch or the «numbers» watch?

Every child has his/her unique learning process, so it is difficult to identify the age and specific development stage that best suits our products. In general, if your child finds it difficult to navigate the notion of time, if he/she has questions on the passing of time and is not familiar yet with numbers on the watch, then we suggest opting for the « animals » model.
If your child is familiar with numbers and he/she is starting to learn how to read the time at school, we recommend the use of the « numbers » model.
In you need more guidance, please feel free to contact us or to join our community on Facebook and Instagram for advice on the best model for your child.

What are the technical characteristics of the wall clock ?

The following is an overview of the main characteristics of our wall clocks:

  • Aluminum structure
  • Plastic panel for greater safety
  • Silent Japanese Sweep movement with 2 hands
  • Diameter: 30cm
  • Depth: 45mm
  • Works with 1 AA battery (not included)
Is the clock silent ?

Yes, our wall clocks are equipped with a special mechanism that ensure absolute silence, no « tic toc » sound.

Why the watch case and the watch straps are sold separately ?

At Twistiti we do our best to create durable products. Our hope is that Twistiti’s watches can accompany your children during their stages of growth. For this reason, we offer you the opportunity to change the watch case in accordance with the needs of your child. For example, when she/he will start reading time with numbers you can change the animals watch case with the numbers watch case. In the same way it is possible to change the watch straps and create new combinations to suit your child’s desires.

Where are your products made ?

Our products are manufactured in China and follow strict supervision criteria. The production of our watches is entrusted to a family owned business specialized in clock-making and certified by an independent international body. The design concept, the choice of components and materials is made in Belgium, at the Twistiti headquarters.

How do I change the strap of my Twistiti wristwatch?

Our watch straps are designed to be easily and quickly interchangeable. All you have to do is slip the small bar of the strap in the watchcase. You can find an explanatory video here.

How do I change the strap of my Twistiti wristwatch?

Our watch straps are designed to be easily and quickly interchangeable. All you have to do is slip the small bar of the strap in the watchcase. You can find an explanatory video here.

What are your delivery times ?

We normally process every new order within one hour. The delivery takes around 2 to 5 days for Central Europe and 5 to 10 days for other countries.

I can’t complete my order, it looks like the delivery service is not available in my country.

At the moment, we are only able to ship our products to the following countries: Germany, Austria, Bulgaria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Czech Republic, Slovenia, Slovakia, Sweden.

Do you deliver at the DOM TOM ?

Unfortunately, at the moment, we only delivery within Metropolitan France.

How to obtain a tracking number for my parcel ?

At the moment we cannot provide automatic tracking numbers. You can get in contact with us and after providing the information relative to your order we will provide you with a tracking number.

What carrier in charge of my delivery?

We normally deliver with the national postal service (bpost, La Poste/Colissimo, etc ). In order to guarantee a faster deliver, some of our packages are shipped from our warehouse with Amazon.

Are the payments protected by a secured system ?

Yes. We exclusively work with world renowned financial service providers to offer reliable and professional services. Payments by credit card are managed by Stripe. The payment process is secured by an SSL certificate and Twistiti does not have any access to your sensitive banking information.

Can I pay by bank wire transfer ?

No. At the moment, the only payment methods available are credit card or PayPal.

I think I was charged several times for my purchase or that my transaction didn’t go through. How should I proceed ?

If you have doubts on the validity of your payment and its processing by your bank or credit card company, do not hesitate to contact us. We will be happy to verify the status of your payment for you.

I would like to return my order. How does it work?

It is possible to return your product within 30 days from the moment of delivery. If for any reason, you wish to return your order, please contact us and include information related to your purchase (order number, your name, address and type of product purchased). We will inform you on our return procedure; usually the return of the product to the Twistiti headquarters. The product must be returned in its original unused conditions.

I returned my order, when will the refund be issued ?

The waiting time for the processing of the refund depends on the bank/credit card company. The refunds made via PayPal will immediately show on your balance, the refunds on international credit cards may take up to a week.

Is the product protected by warranty ? If yes, what are the terms and conditions ?

All our products are covered by an international 2-year warranty. The quality of our products is one of the pillars on which our company is built. Our customer service will be there to promptly assist you in resolving any type of issue.