Contact us
Our customer service team is always at your service.
Please do not hesitate to contact us if you have any questions or comments.
For product returns, please contact us by e-mail before sending.
Twistiti SA
Rue Lahaut 45,
1325 Chaumont-Gistoux
Belgium
support@twistiti.com +32474223632 Headquaters :
Twistiti SA
Rue du Sart Ernage 1
5030 Gembloux (Belgium)
Here are frequently asked questions we receive from our clients. Do not hesitate to contact us for any additional question or information.
The following is an overview of the main features of our watch cases and watch straps:
- Stainless-steel case 316L
- Colorful screen-printed dial
- Glow in the dark animals (only available for the « animals » watch)
- « Hardened » mineral glass
- Water resistant up to 5bar/50m
- Screwed caseback with laser engraving
- Diameter (without crown): 30mm
- Width of the lugs : 14mm
- Japanese movement Miyota 2025 with 2 hands
- Batteries included (last up to 3 years)
- Resistant nylon watch strap with printed double layer
- Interchangeable watch strap with « easy clip » mechanism
- Suitable for wrists between 13 and 17cm diameter
Every child has his/her unique learning process, so it is difficult to identify the age and specific development stage that best suits our products. In general, if your child finds it difficult to navigate the notion of time, if he/she has questions on the passing of time and is not familiar yet with numbers on the watch, then we suggest opting for the « animals » model.
If your child is familiar with numbers and he/she is starting to learn how to read the time at school, we recommend the use of the « numbers » model.
In you need more guidance, please feel free to contact us or to join our community on Facebook and Instagram for advice on the best model for your child.
The following is an overview of the main characteristics of our wall clocks:
- Aluminum structure
- Plastic panel for greater safety
- Silent Japanese Sweep movement with 2 hands
- Diameter: 30cm
- Depth: 45mm
- Works with 1 AA battery (not included)
Yes, our wall clocks are equipped with a special mechanism that ensure absolute silence, no « tic toc » sound.
At Twistiti we do our best to create durable products. Our hope is that Twistiti’s watches can accompany your children during their stages of growth. For this reason, we offer you the opportunity to change the watch case in accordance with the needs of your child. For example, when she/he will start reading time with numbers you can change the animals watch case with the numbers watch case. In the same way it is possible to change the watch straps and create new combinations to suit your child’s desires.
Our products are manufactured in China and follow strict supervision criteria. The production of our watches is entrusted to a family owned business specialized in clock-making and certified by an independent international body. The design concept, the choice of components and materials is made in Belgium, at the Twistiti headquarters.
Our watch straps are designed to be easily and quickly interchangeable. All you have to do is slip the small bar of the strap in the watchcase. You can find an explanatory video here.
Our watch straps are designed to be easily and quickly interchangeable. All you have to do is slip the small bar of the strap in the watchcase. You can find an explanatory video here.
We normally process every new order within one hour. The delivery takes around 2 to 5 days for Central Europe and 5 to 10 days for other countries.
At the moment, we are only able to ship our products to the following countries: Germany, Austria, Bulgaria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland, Metropolitan France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Czech Republic, Slovenia, Slovakia, Sweden.
Unfortunately, at the moment, we only delivery within Metropolitan France.
At the moment we cannot provide automatic tracking numbers. You can get in contact with us and after providing the information relative to your order we will provide you with a tracking number.
We normally deliver with the national postal service (bpost, La Poste/Colissimo, etc ). In order to guarantee a faster deliver, some of our packages are shipped from our warehouse with Amazon.
Yes. We exclusively work with world renowned financial service providers to offer reliable and professional services. Payments by credit card are managed by Stripe. The payment process is secured by an SSL certificate and Twistiti does not have any access to your sensitive banking information.
No. At the moment, the only payment methods available are credit card or PayPal.
If you have doubts on the validity of your payment and its processing by your bank or credit card company, do not hesitate to contact us. We will be happy to verify the status of your payment for you.
It is possible to return your product within 30 days from the moment of delivery. If for any reason, you wish to return your order, please contact us and include information related to your purchase (order number, your name, address and type of product purchased). We will inform you on our return procedure; usually the return of the product to the Twistiti headquarters. The product must be returned in its original unused conditions.
The waiting time for the processing of the refund depends on the bank/credit card company. The refunds made via PayPal will immediately show on your balance, the refunds on international credit cards may take up to a week.
All our products are covered by an international 2-year warranty. The quality of our products is one of the pillars on which our company is built. Our customer service will be there to promptly assist you in resolving any type of issue.